Starpower COVID-19 Guideline Updates

Greetings,

We take great pride in providing exceptional service to our clients, and your safety and well-being is our top priority during this unprecedented event. As part of our family, we want to keep you informed on the procedures and services we are providing to take care of our clients, employees and the communities we serve.

CONTACT-FREE CUSTOMER EXPERIENCES
• Complimentary private appointments – We are continuing our excellent service without putting you at risk. During this time when the community is practicing social distancing, we can support you at home in a safe and efficient way. If you prefer a private and personal experience as opposed to a standard retail shopping experience, please call us at (972) 503-6005.
• Schedule a free in-home consultation online – We also offer complimentary walk-through appointments via our website. Our team of experts will do everything we can to accommodate you at your home. We offer same day appointments; however, we recommend scheduling at least 24 hours in advance.
• Clean modern showroom – We’ve always taken pride in our clean and well-maintained showrooms, and we understand this is more important than ever right now. Our janitorial staff and employees have been instructed to increase their focus on properly disinfecting high-touch surfaces within our offices and showrooms. We will continue our normal showroom hours of operation and we welcome any concerns or requests.

INSTALLATION EXPERIENCE
• We are continuing our scheduled residential and commercial installations around the community. Our installation teams have been provided with the proper supplies and preventative practices to keep you and your home safe from any foreign contaminants. They have been instructed to follow sanitizing procedures after each delivery, limiting physical contact and wearing booties as they enter customer homes.

EMPLOYEES’ HEALTH
• Our staff and team members have the up-to-date information and procedures necessary to stay healthy. Anyone not feeling well are being asked to stay home. We have implemented temporary policies to ensure our employees well-being. We have also postponed all business travel.
We will continue to closely monitor the latest announcements and guidelines from the CDC and local health officials and will provide updates to you as needed. We are confident, if we all work together, we will navigate this successfully and will rise stronger than ever.
Please feel free to contact us with any concerns or questions at (972) 503-6005.

Thank you,
David K. Pidgeon
CEO, Starpower | Ed Kellum & Son

A Note to Our Customers from CEO David K. Pidgeon:
On behalf of Starpower, I wanted to send a personal note to you directly as the coronavirus (COVID-19) continues to impact our community. Like you, we are deeply concerned and will do what we can to help keep our customers and our families safe and healthy.

We’ve always taken pride in our clean and well-maintained showrooms, and we understand this is more important than ever right now. We are taking guidance from the CDC and local health officials, which recommends regular cleaning as a significant preventative measure. Furthermore, as a precaution, we are temporarily suspending all food sampling in our live kitchens.
All our team members have been provided with proper information and preventative practices to control the spread of this disease. We are enforcing sick team members to stay home and have postponed all business travel.

Our customers are the heart of our company. Our dedicated teams are available in-store, via phone or online chat if you have any questions or needs.

We recognize this is a challenging time for all, and we remain committed to the well-being of our customers, teams, and community. We are confident, if we all work together, we will navigate this successfully and will rise stronger than ever.

David K. Pidgeon
CEO, Starpower | Ed Kellum &Son

 

Hi all

We are reaching out as part of the ongoing communication regarding the Coronavirus and its potential effect on our organization. We realize these are challenging times and there may be some uncertainty regarding just how significantly our business will be impacted and what actions we will take over the coming days. We are keeping a diligent eye on the news and as the situation evolves, we will assess our own situation to determine next steps.

Your continued attention to implementing preventive measures is imperative including staying at home if you or a family member is clearly sick, washing your hands frequently and using hand sanitizers where available, keeping your hands away from your face, and coughing into a tissue or your arm. Our company is also following all recommended protocols, including increasing of existing cleaning practices to keep our beautiful showrooms, office spaces and other facilities safe for you and our customers.

Fortunately, our company operates in areas of relatively low spread and we have managed to keep business moving forward in a positive manner. For those of you who are customer facing, we welcome private consultations both in our stores and client homes/offices to help everyone feel more comfortable and safe while engaging in business.

We will remain transparent as new information comes to light, and communicate as frequently as possible any changes impacting our day-to-day operations. We are very optimistic that in spite of what is going on, the amazing team effort and professionalism being displayed each day will enable us to maintain a strong pace of business, which is counter to what might be expected in such times. Our business is positioned to offer unique products and services with the potential to lift the spirits and take the mind off what is happening around us. You are all key to making sure we continue to be at the forefront of this process.

Stay Vigilant and Stay Healthy!

Debbie Bell, SHRM-CP, sHRBP
Manager of Human Resources
O: 214.382.9698 | F: 972.789.1753
www.starcompanies.us
15340 Dallas Parkway, STE 1000
Dallas, TX 75248-4676

 

 

The Star Companies value the health and well-being of our employees and customers. We are actively monitoring developments related to the spread of the Coronavirus (COVID-19). Fortunately, our immediate areas remain relatively unaffected by this outbreak. The most important action we can take at this time is prevention. While there is no magic pill to stop the virus, below are some preventive measures we can all easily implement and adhere to in order to maintain the health of our fellow employees, family members and even customers:
• STAY AT HOME IF YOU ARE SICK: If you have a fever of 100° or greater, along with a cough or other respiratory symptoms. The easiest way to prevent the spread of serious illness in the workplace is to stay away. Do not return until fever is below 100° and no longer taking symptom suppressing medications for at least 24 hrs. (Time-off notification policies still apply).
• PRACTICE GOOD HYGIENE: Wash your hands with soap and water often, for at least 20 seconds (try singing 1-2 rounds of Happy Birthday). Carry and use alcohol based hand sanitizer consistently.
• KEEP YOUR HANDS AWAY FROM YOUR EYES AND MOUTH: The CDC reports that the Coronavirus is not commonly being transmitted via airborne inhalant, but is in fact more likely to spread from direct contact with others already infected with the virus. Cough and sneeze into a tissue or inside your elbow to prevent further spreading of germs to your hands. Also, try implementing the “fist bump” or “elbow tap” (as appropriate) when greeting others. They will appreciate it!

As new information is presented, the company will communicate next steps for action to ensure the continued safety and health of our employees and customers.

Stay healthy!

Debbie Bell, SHRM-CP, sHRBP
Manager of Human Resources
O: 214.382.9698 | F: 972.789.1753
www.starcompanies.us
15340 Dallas Parkway, STE 1000
Dallas, TX 75248-4676